Seven phases.No surprises.
If you've remodeled before, you know how it usually goes: a bid that was never real, a schedule that lived in the contractor's head, a change order in month three for a decision nobody made in month one. Our process exists to make that version impossible. Every project runs the same seven phases in the same order — a $120,000 kitchen or a $2 million custom home — and the budget gets real in phase one, on paper, before anything is permanent. It's why our best reviews come from clients who have remodeled before, somewhere else.
Discovery
We meet — at your house, on a jobsite, or over a call — and we listen before we pitch. What's not working, what you've already tried, what the house needs to do ten years from now. Budget comes up in this first conversation, in real numbers. If what you want and what it costs don't meet, we say so here — not three meetings in, and never in a change order.
Design
Concept, schematic, and design development — every wall, cabinet, and fixture located on a drawing, drawn from your life rather than a catalog. This is the phase that decides what the project costs, while a change is still a pencil mark instead of a demolition. Most remodeling horror stories are projects that got designed during construction; ours are finished designing before demo is scheduled.
Selections
Tile, stone, plumbing, lighting, hardware, paint, appliances — the textures the house will live in, chosen in the order the trades need them. Every selection carries its own price, visible at the moment you choose it. If a slab pushes the budget, you know while you're standing in the showroom — not on a change order three months later.
Pre-construction
Permits filed. Trades locked on the calendar. Long-lead items — cabinetry, stone, appliances — ordered before demo, because “on back-order” is not a phrase anyone wants to hear standing in an open kitchen. We map every dependency into a week-by-week schedule you can actually read, and we agree on how decisions get made once the walls are open.
Construction
One project manager owns your job from demo through punch — uninterrupted. Written updates with photos, a running cost log, and a look-ahead schedule, every week. Every change is priced and approved in writing before the work happens, not after. Everything upstream of this phase exists so the surprise change order has nowhere left to come from.
Punch list & closeout
Before substantial completion, we walk the project with you and build the punch list together — your list, not ours. Every item gets a date, and every item gets resolved before keys change hands. At closeout you take home the full record: warranties, manuals, paint formulas, tile lot numbers, and the name of every trade who touched the house.
Warranty & follow-up
Workmanship is warrantied, and we come back — the relationship doesn't end at the final walkthrough. A builder's reputation lives in the long memory of a project: year two, year five, the moment you decide whether you'd hand over your keys again. Most of our work comes from people who did.
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